Terms & Conditions
1.1. This website (the "Site") is owned and operated by FansApp Limited.
1.2. Words denoting the singular number shall include the plural number and vice versa. words denoting the masculine gender shall include the feminine gender words denoting persons shall include corporations, partnerships and other corporate entities.
1.3. The headings in these terms and conditions of use are included for ease of reference, and shall not affect its interpretation.
1.4. The following Terms and Conditions of use (the “Terms”), as well as all information presented on the Site and on the e-mails provided to you by the Company, constitute a legal agreement between you and Company regarding the access and use of this Site and the services rendered by the Company (the "Agreement"). By accessing, browsing and/or using this Site, you acknowledge that you have read, understood, and agree, to be bound by the Agreement, including these Terms and Conditions, and to comply with all applicable laws and regulations. If you do not agree to these Terms, do not use this Site.
1.5. You hereby certify that you are of legal age to use this Site and legally competent and duly authorized to do so.
1.6. As a condition of your use of this Site, you undertake not to use this Site for any purpose that is unlawful or prohibited by these Terms. You may not use this Site in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any Company server, or interfere with any other party's use and enjoyment of this Site.
2. Information published on this Site
2.1. Any information and content made available through this Site is subject to various updates and changes, especially regarding tickets prices and events dates.
2.2. This Site may contain an offer, inter alia, information which is not owned and/or controlled by the Company, including without limitation events dates and times. For example, when publishing the dates of sporting events the Company is entirely dependent upon information provided by third parties.
Therefore, you are required to verify all third party's information published through this Site. The Company uses great efforts to publish accurate information but will not be held liable for any third party's information and you may not rely upon such data without independently verifying it.
3. Purchases through the Site
3.1. Placing an Order
3.1.1 You agree to provide all the information, as may be required for the Company to process and complete your purchase, including without limitation providing a copy of your Passport and any additional details and documents, to the extent required.
3.1.2 After you have placed your order on the Site (the “Order”) by clicking on the “send” button, the Order will be transferred to the Company for confirmation and execution. Commencing from the time of confirmation the Order, the Order cannot be altered and/or canceled by you, except with the Company's prior written approval. You'll receive a confirmation email, or other notice (in case the tickets cannot be confirmed) within 1 business day following the date of placing the Order.
3.2. Price Policy
The price you will be charged with is that indicated on the Site at the time of the purchase. Without derogating from the foregoing, the Company reserves the right to alter prices of items and/or services as displayed on the Site at any time without prior notice.
The Company operates within the secondary market in which the availability of the tickets and their pricing are determined and differs by market's supply and demand. Therefore, in some events (mostly in high profile or sold-out events) it is expected that the selling price of the tickets will be higher than their face value (the value printed on the tickets).
By placing an Order on the Site, you acknowledge and agree that the price of the tickets you ordered might be higher than their face value.
3.3. Tickets Delivery
3.3.1. You shall be responsible to provide the Company with the correct delivery address and other details as may be reasonably required by the Company for the accurate and timely delivery of the tickets. You are obliged to inform the Company of the final delivery details or any change thereof no later than one week prior to the event's date.
3.3.2 The Company shall not be held liable in the case confirmed tickets are not properly delivered as a result of incorrect details provided by you while placing the Order, or at any time afterward, or in case you have failed to provide the necessary hotel details one week prior to the event's date. In such case, you will be fully charged for your Order as well as for payment in respect of forwarding and handling charges. Please pay attention and fill in accurate and updated details. Please note - the submission of false personal details is strictly prohibited according to law.
3.3.3. The Company shall not be held liable If you have not accepted or picked up the delivered tickets. In such case, the tickets shall be deemed delivered and you shall be fully charged for the Order, including delivery fees.
3.3.4. The Company shall not be held liable in case the confirmed tickets were duly delivered to the customer's address, as provided by the customers in advance, but were not handed out to the customers by the recipient of the tickets. For example, the Company shall not be held liable in case the tickets were delivered to the customer's hotel/building reception but the customers didn't receive the tickets due to the hotel's failure to forward the tickets to the customer.
3.3.5 Late arrivals – If the customer arrives at the delivery address provided by him only on the day of the event, he should verify by 09:00 AM of that day, that the tickets were properly delivered to the hotel/building address. If there is a problem with the delivery of the tickets, the customer needs to inform the Company immediately, and up until 12:00. The company shall not be responsible for non-verified tickets if the customer did not follow the above-mentioned guidelines.
3.3.6 The Company reserves the right to change the tickets delivery method (for example, from hotel delivery to collection point or transfer to E-tickets) if required. In such case, the Company shall inform you accordingly in a timely manner and shall not be responsible or liable for any damage caused by such changes. This will not constitute a breach of contract on the Company's end.
4. Cancellation of an Order
4.1. All orders are binding and cannot be canceled without the Company's prior written approval.
If you have any problem with the Order, please contact us. you can be sure we'll do everything we can to help. If we manage to cancel your order, you will be charged a cancellation fee, at the Company’s sole discretion.
5. Special Provisions and Liability
5.1. The Company shall not be held liable if you are denied admission to an event except insofar as the denial is due to willful misconduct of the Company.
5.2. You shall visit an event at your own risk. The Company shall not be held liable for damages that you may suffer while traveling from or to the event or attending such an event.
5.3. You shall be solely responsible for obtaining the correct dates, starting times of events, and delivery or pick up details. Please note, that the match dates of European football leagues may not have been finalized at the time the Order was placed. This is entirely out of our control and determined by the organizers and the parties owning the broadcasting rights. Therefore, while placing your booking you should check if the match you are interested in is presented as "Not Final" on our site. If it is – look for the note indicating the possible time limits and plan your trip accordingly.
5.4. The Company shall not be held liable and you shall not be provided with replacement tickets in the event of lost, stolen or damaged tickets providing these did not occur due to the Company's negligent or intended act or omission.
5.5. Without derogating from the above, In the rare event that the Company fails to deliver the confirmed tickets, or compatible tickets, due to reasons attributable to it, the Company's only obligation and liability will be limited to a maximum refund of 100% of the purchased tickets. This obligation is subjected to the full compliance of section 5.6 below.
5.6. In rare occasions, you might encounter problems regarding the tickets, such as late delivery, delivery of different category than the one confirmed, problems entering the stadium, or any other difficulty. In such rare cases, you are required to PROMPTLY contact us. The Company invests much effort and resources handling and solving unexpected issues, of all kinds. Therefore, the Company shall not be held liable or responsible for any problem which was not duly reported according to this section.
Notwithstanding the above, the Company shall not assume liability for a problem properly solved once reported. In addition, please note that contacting the emergency customer support hotline does not automatically grant you a right for compensation (either in part or in full).
5.7. Except for the Company's obligations towards you as the registered buyer of tickets as set forth herein, the Company shall not have any liability or bear any responsibility to any third party using the purchased tickets.
5.8. Force Majeure: The Company will not be responsible or liable if the customer is unable to access or attend an event and/or if the event is canceled or postponed due to reasons beyond the Company's control, such as adverse weather conditions, strikes, civil disturbances, decision made by competent authorities and/or the organizers, war, terror attacks, etc.
5.9 If the event is postponed, usually your tickets will be valid for the new date. In such a case, we will not be able to cancel your order. If you are not able to attend the rescheduled event, we can try to request a refund from our suppliers (as we are bound by their Terms & Conditions) or try to resale your tickets. We will do our best to assist, but we cannot guarantee a refund.
5.10 if the event is held without fans, or with reduced capacity of fans, the company reserve the right to cancel the order.
5.11 In the rare event that the Company will provide you tickets which are located at a worse category than the one confirmed, the Company will reimburse you the difference according to the prices of the tickets as published on the Site on the date of the purchase. In the rare event that the Company confirmed tickets for a specific team's section but you were provided with tickets to the opposing team's section, you will be reimbursed with an amount of 5% - 20% according to the specific circumstances of each case, at the Company's sole discretion. In case an upgraded ticket has been provided, the customer will not be charged for the upgrade cost.
5.12 The Company is obligated to seat its customers in pairs unless specifically advised otherwise (for example, in case the tickets are defined on the Site as Single tickets). Please note that in some stadiums (most notably Barcelona's "Camp Nou"), seating in pairs includes diagonal or perpendicular adjoined seats. In the rare event that the Company will provide you with tickets which are not adjacent as confirmed by the Company, you will be reimbursed for the separate seat with an amount of 3% - 15% of the tickets paid price, based on the actual distance between the seats of the provided tickets.
5.13 You shall be solely responsible for abiding the rules, regulations, policies and the code of conduct established by the local authorities and/or event organizers. The Company shall not be held liable for any damages that you may incur if denied entry or expelled from the event by the local authorities or the organizers.
5.14 In some cases, the Company will send you important guidelines regarding the rules of conduct in a specific event by e-mail. The Company will not be liable in the case that you have been denied admission to an event or removed from the stadium due to non-compliance with these guidelines.
5.15 In cases you were provided with a season ticket or a member card (plastic card), you are obligated to return the card in accordance with the instructions provided with the plastic card or given by the Company. In case you failed to do so, for any reason whatsoever, the Company will charge you for the cost of issuing a new member card and for all damages caused as a result of not returning the membership card according to the instructions.
6. Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances shall the company or any of its subsidiaries, affiliates, stockholders, directors, officers, employees, licensors, or suppliers (the “company parties”) be liable, jointly or severally, to you or any other person as a result of your use or access to the site or any content appearing via the site and related service for any indirect, consequential, incidental, special, punitive or exemplary damages, including, but not limited to, damages for loss of revenue, profits, use, data or other intangibles (collectively, the “excluded damages”), whether or not characterized in negligence, tort, contract or other theory of liability, even if any of the company parties have been advised of the possibility of or could have foreseen any of the excluded damages, and regardless of any failure of an essential purpose of a limited remedy. If any applicable authority holds any portion of this section to be unenforceable, then the liability of the company parties shall be limited to the fullest possible extent permitted by applicable law.
You agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, licensors, suppliers and any third party from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you.
The Company will be entitled to cease supplying services through the Site and/or to cease operating the Site, in whole or in part, in its sole discretion. This section will not apply on orders confirmed prior to the Company's termination of the activity.
9. Governing Law and Jurisdiction
The Terms are governed by and construed in accordance with the laws of Hong Kong SAR and any action arising out of or relating to these Terms, which the parties are unable to amicably resolve between themselves within 30 days, either party can bring a lawsuit to the court where the company operates.
11. The English version of this Terms & Conditions govern. All versions in any other language will be for accommodation only and will not be binding.